Privacy Policy

1. Information We Collect

We collect information you provide directly: name, email address, company name, and billing information when you create an account. We also collect usage data including log data, device information, and analytics about how you interact with the Service.

2. How We Use Your Information

We use your information to provide, maintain, and improve the Service; process payments; send you technical notices and support messages; communicate about products, services, and events; and monitor and analyse usage trends.

3. Data Storage & Security

Your data is stored on secure servers and encrypted in transit using TLS. We implement industry-standard security measures including encryption at rest, access controls, and regular security audits. However, no method of electronic storage is 100% secure.

4. Data Sharing

We do not sell your personal information. We may share data with third-party service providers who help us operate the Service (payment processors, hosting providers, analytics). These providers are contractually bound to protect your data and use it only for the services they provide to us.

5. Cookies

We use essential cookies to keep you logged in and maintain your session. We may use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings. The Service does not use advertising or tracking cookies.

6. Your Data Rights

You have the right to access, correct, or delete your personal data. You may export your data at any time through the Service. To request data deletion, contact us at info@greatzern.com. We will respond within 30 days.

7. Data Retention

We retain your account data for as long as your account is active. Upon account deletion, we will delete your data within 60 days, except where retention is required by law or for legitimate business purposes such as financial records.

8. Third-Party Services

The Service integrates with third-party services including Paystack for payment processing. Your use of these services is subject to their respective privacy policies. We are not responsible for the privacy practices of third-party services.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related inquiries, contact our Data Protection Officer at info@greatzern.com or visit our contact page.